Replying
Split incoming email by topics
Split incoming email by topics
We try to follow the rule “One topic per email” even when replying.
If the incoming email from the client has multiple topics, spilt the discussion into separate email threads. This way we can solve some of these things faster.
Check people in Cc
Check people in Cc
Do all of them need to see your reply?
A story from Microsoft explains why this question is important.
Check the text under the cut
Check the text under the cut
Don't you expose information to people who are not supposed to receive it?